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🔁 Refund and Returns Policy
We value your trust and aim to provide a smooth shopping experience. Please read our Refund and Returns Policy carefully.
📦 Returns
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You may request a return within 7 days of receiving the product.
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The item must be unused, unwashed, and in its original packaging with all tags, accessories, and manuals intact.
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Returns are accepted only if the product is damaged, defective, or incorrect.
❌ Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse, mishandling, or normal wear and tear
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Items returned without original packaging
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Clearance or sale items (if mentioned as non-returnable)
🔍 Damaged or Wrong Product
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If you receive a damaged or wrong item, please contact us within 48 hours of delivery.
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Provide clear photos or videos of the product and packaging to help us verify the issue.
💰 Refunds
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Once your return is approved and inspected, the refund will be processed.
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Refunds are issued to the original payment method.
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Processing time: 5–10 business days, depending on your bank or payment provider.
🚚 Return Shipping
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If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.
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For other approved returns, return shipping may be deducted from the refund.
📞 Need Help?
For return or refund requests, please contact our support team with:
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Order ID
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Reason for return
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Photos/videos (if applicable)
📧 Customer Support: info@appvato.com
⏱️ Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)
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